frequently asked questions
Frequently Asked Questions
Q: How long will my order take to arrive?
Knitted Names – Sweden: around 2-3 weeks | International: around 3-4 weeks
Hand-drawn Portraits & Birth Posters – 5–6 weeks
Beloved Portraits – around 2–4 weeks
Posters & Generic Birth Posters – around 1–2 weeks
Notbooks - Sweden: 2-3 weeks | international: around 3 weeks
Q: Do you ship worldwide?
Yes! I send my creations to happy customers all over the globe.
Q: Will I see the portrait before you send it to me?
Yes! Once your illustration is ready, I’ll email you a copy. You’ll have the chance to request small changes before I print and ship it.
Q: How do I make a claim if there’s a problem?
Since all our products are handmade and personalized, they cannot be returned. However, if you’re not satisfied or if your product arrives damaged, please contact us at hello@tildasbirthposters.com
Q: How long does a custom hand-drawn birth poster take?
A: Each portrait is personally hand-drawn by Tilda which typically takes 4–6 weeks depending on current order volume.
This isn’t a template — it’s original artwork created just for your family.
Q: What kind of photo should I send?
A: for scale 1:1 a high-quality photograph showing your baby’s full body. The photo for all portraits should be well-lit and in focus. If you’re unsure, email hello@tildasbirthposters.com.
Please try to provide a clear, well-lit photo—not too dark—as it can be difficult to see details in dark images. Screenshots from movies are often challenging to illustrate if they are too dark.
Q: What sizes are available?
A: Hand-drawn birth posters: 30×40, 40×50, 50×70 cm. The 1:1 scale birth posters: 50×70 cm. No frame included.
Q: Do you ship internationally?
A: Yes, worldwide with free shipping. Printed on FSC-certified 200gsm matte paper.
Q: What is a 1:1 scale birth poster?
A: The illustration matches your baby’s actual birth length.
Q: Can I order for twins or siblings?
A: Yes — duo and trio posters available in both hand-drawn and 1:1 scale versions.
Q: What if I want changes?
A: Tilda works with you until you’re happy. Minor adjustments are included.
Q: Do you offer gift cards?
A: Yes, digital gift cards sent instantly to the recipient’s email.
Q: What is a birth flower poster?
A: Each month has its own symbolic flower, personalized with your child’s name and birth year.
Q: How do I frame my poster?
A: Standard sizes (30×40, 40×50, 50×70 cm) fit readily available frames.
Q: Do you make knitted name signs?
A: Yes! Handmade knitted name signs for nursery walls, pairs beautifully with birth posters.
Didn't get an answer to your questions?
Send me a email to hello@tildasbirthposters.com
